1. Acceptance and eligibility
By accessing Doctor's Street, creating an account, or placing or accepting an order, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the services.
You must have the legal capacity and any permissions required to use the service and conduct buying or selling activity. We may request information or documents to verify identity, age, authority, professional status, or business activity.
2. Marketplace role and medical notice
Doctor's Street provides a digital marketplace that helps buyers discover and transact with independent sellers and suppliers of medical equipment, devices, and supplies. Unless a listing clearly states otherwise, Doctor's Street is not the manufacturer, healthcare provider, prescribing professional, or owner of products listed by third parties.
Content and products on the platform are not medical advice, diagnosis, or treatment. Seek qualified professional advice for medical decisions and emergencies. Product availability on the platform does not establish that a product is appropriate for a particular person or use.
3. Accounts and security
- Provide accurate, current information and keep it updated.
- Protect your password, verification codes, and devices, and do not share account access.
- Notify support promptly if you suspect unauthorized access.
- You are responsible for activity conducted through your account to the extent permitted by law.
We may reject, restrict, suspend, or close accounts that cannot be verified, create risk, violate these terms, or must be restricted by law.
4. Seller and listing responsibilities
Sellers must have the right and all licences or approvals required to offer their products. Listings must be accurate and must disclose price, condition, specifications, availability, delivery limits, warranty information, and any applicable restrictions. Sellers must not offer counterfeit, recalled, expired, unsafe, unlawfully obtained, prescription-controlled, or otherwise prohibited items.
Sellers remain responsible for product quality, conformity, regulatory compliance, after-sales obligations, and statements made in their listings.
5. Orders, prices, payments, refunds, and delivery
- Prices, taxes, fees, delivery charges, availability, and estimates are shown in the applicable flow and may change before confirmation.
- An order is not guaranteed until it is accepted and confirmed. We or a seller may cancel an unavailable, invalid, suspicious, legally restricted, or incorrectly priced order.
- Payments may be processed by third-party providers, including Bravo. Their terms and privacy notices may also apply.
- Refunds, returns, warranty claims, and cancellations are subject to the information shown for the order, seller rules, product condition, and applicable consumer law.
- Delivery times are estimates. Delays may arise from location, availability, seller preparation, courier operations, weather, safety, or events outside reasonable control.
6. Acceptable use
You must not misuse the service, break the law, infringe rights, submit false or harmful information, manipulate prices or reviews, evade fees, introduce malicious code, scrape or reverse engineer the platform unlawfully, interfere with security, impersonate others, or use Doctor's Street to distribute prohibited products or content.
User-submitted content must be accurate, lawful, relevant, and free of third-party rights violations. You grant us a non-exclusive licence to host, reproduce, format, and display that content only as needed to operate, secure, promote, and improve the service.
7. Intellectual property
Doctor's Street names, logos, interface, software, and original content are owned by or licensed to the service operator and are protected by applicable laws. These terms grant only a limited, revocable, non-transferable right to use the service for its intended purpose.
8. Availability, disclaimers, and liability
We work to keep the service accurate and available, but do not guarantee uninterrupted operation, error-free content, permanent availability of a seller or product, or a particular outcome from using the marketplace. To the extent permitted by law, the service is provided on an “as available” basis.
Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. To the maximum extent permitted by law, Doctor's Street is not responsible for indirect or consequential loss, or for third-party conduct, products, professional advice, payment services, networks, or delivery operations outside our reasonable control.
9. Suspension and termination
You may stop using the service and request account deletion. We may suspend or terminate access where reasonably necessary to investigate risk, protect users, comply with law, enforce these terms, or respond to prolonged inactivity. Provisions that by their nature should survive termination will continue to apply.
10. Changes and applicable law
We may update the service and these terms. Material changes will be communicated through an appropriate channel, and the updated date will appear above. Applicable mandatory consumer rights remain unaffected. Disputes are governed by the laws and courts applicable to the service operator and transaction, unless mandatory local law requires otherwise.
11. Contact
Questions about these terms may be sent to support@doctorstreetcare.com.